Have a question, need a repair estimate, or want to share feedback about your experience? We’re here to help — the fastest way to reach our team is by email. Our staff of certified technicians and customer specialists review inquiries carefully so you get accurate guidance and practical next steps.
How to get in touch
Please send your message to support@fixmastertoday.com. For the quickest resolution, include the following information when relevant:
- Product or service: make and model, or the service you booked.
- Order or ticket number: if you already have one.
- Description of the issue: clear, concise details about the problem.
- Photos or videos: attach images that illustrate the issue (JPEG, PNG, MP4 preferred).
- Preferred contact details: best email for replies and your time zone.
What to expect after you email
We aim to handle every inquiry with care and clarity. Typical response guidelines:
- Business hours: our team monitors email Monday–Friday.
- Standard response time: replies within 24–48 business hours for most inquiries.
- High-volume periods: complex requests or peak times may take up to 72 hours for a complete reply.
- Urgent issues: if your situation requires immediate attention, include the word URGENT in your subject line and provide time-sensitive details; we prioritize those requests where safety or imminent failure is involved.
What we can help with
Send us emails about:
- Repair diagnostics and troubleshooting guidance
- Service scheduling, rescheduling, or cancellations
- Estimates, billing questions, and warranty details
- Technical support for products or DIY guidance
- Partnership inquiries, vendor or supplier opportunities
- Press, media requests, and speaking engagements
- Feedback, testimonials, or ways we can improve our service
- Career interest or job application follow-ups
Privacy and follow-up
We treat your information with respect. Details you share over email are used only to address your inquiry and improve our services. When a response requires follow-up work or a technician visit, we’ll outline next steps and any estimated costs before proceeding.
Need to escalate?
If you feel your issue wasn’t resolved after our reply, reply to the same email with a note asking for escalation and a short summary of outstanding concerns. That will route your message to a senior specialist for review.
If you’re ready, write to support@fixmastertoday.com and we’ll get back to you as quickly as possible.